Damage fee

We charge a standard delivery cost of €72,6/m³ for deliveries in Belgium and €84,7/m³ for deliveries in the Netherlands & Luxembourg. Your order will be delivered at street-level. It won't be carried up or down or delivered inside your house. An adult must be present to help where needed and to sign off on delivery.

There is a minimum of 1m³ charged per delivery. Your total delivery cost will be calculated and indicated during checkout. Don't hesitate to contact us if you live outside of the BENELUX area to see how we can help you. 

Pick-up from our warehouse in Boom, Belgium, is free.

Pick-up is available every Thursday from 8-11.30AM in the morning or 12.30-6.30PM in the afternoon. Please indicate your pick-up date during check-out. Make sure you've checked the right dimensions of the item(s), so that it can fit in your car. To guarantee safe transport, please bring moving blankets with you as our products aren't packed in their original packaging.

If you're shopping for accessories, you can now get them directly via FedEx. Simply choose this option upon check-out.

In case you've ordered a gift card, it will arrive as an email in your inbox after purchase.

You have 14 days after delivery to decide to return your product, providing it is in the same state it was delivered in. Please note, this only applies to consumer orders. We will then offer a full refund. You can choose to return the item yourself to our warehouse (located in Boom, Belgium), or to have it picked up for a fee (€72,6/m³ for Belgium, €84,7/m³ for the Netherlands & Luxembourg). More information in our FAQ.